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Outsourcing to Philippines?

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PostPosted: Thu Oct 20, 2005 5:20 am    Post subject: Outsourcing to Philippines? Reply with quote

MANILA (AFP) - Dell, the world's largest personal computer producer, announced it was setting up a major customer call center in the Philippines.

The call center, to be located in a special mall in a suburb of the Philippine capital, will initially employ 100 when it opens in February, 2006 but this will eventually increase to 700 in a few months, Dell Computers Southeast Asia vice-president Rajan Anandan said Wednesday.

The company also formally opened a recruitment and training center in the Makati financial district on Wednesday and will begin interviewing applicants on November 1.

Andanan said Dell chose the Philippines as the site of its newest call center because of the high English proficiency of Filipinos and the telecommunications infrastructure.

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What's the labor cost like in Philippines? Also what's outsourcing to Philippines like?
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